Businesses have dealt with unprecedented challenges over the past two years due to the COVID-19 pandemic. Following federal or state mandates, enforcing customers to wear masks and requiring social distancing…
Read MoreDigital transformation
Why Data is Vital for Business Digital Transformation
Data is one of the most valuable assets that a business can have right now — and without it, digital transformation may be difficult or impossible. Big data in digital…
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Our New Digital Selling Reality Needs More Empathy
In September 2019, “A Brief History of Digital Transformation” published by ContentStack looked forward to a near future (2020) where “50% of The Global 2000 will see most of their…
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Resource Allocation Strategies for Digital Transformation
The following is an excerpt from an article originally published on our partner, SPAN Digital‘s blog. You can read it in its entirety here. Organizations that embark on digital transformations quickly realize…
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Digital Transformation and Continuous Change
The following is an excerpt from an article originally published on our partner, SPAN Digital‘s blog. You can read it in its entirety here. The success of companies like Facebook,…
Read MoreStay Motivated When Feedback Is Scarce
This week we will continue with the theme of change management, learning/continuous improvement and innovation, with a focus on effectively fostering innovation and experimentation at both the team and organizational level….
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Companies that Avoid Change Management, Eventually Change Management
Digital transformation is all around us–no company can escape. Most companies recognize this, and focus on managing the change in an effective way. But then there are others that think…
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Inspiration for your transformation
Digital transformation is a daunting challenge for any leader. In today’s volatile business climate, 9 out of 10 companies are thinking about digital transformation. But—even knowing they’re engaged in a…
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How to triage customer experience projects
Right now, 9 out of 10 companies say they need to transform, and upwards of 60% of companies worldwide are in the midst of digital transformation. Their goal is to disrupt themselves and dramatically…
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Concentrating on customer experience
‘Customer experience’ refers to putting the customer and their needs at the center of everything a company does. It means identifying all the touchpoints – individual interactions – throughout each customer journey and designing…
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