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Stay Motivated When Feedback Is Scarce

This week we will continue with the theme of change management, learning/continuous improvement and innovation, with a focus on effectively fostering innovation and experimentation at both the team and organizational level….

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Concentrating on customer experience

‘Customer experience’ refers to putting the customer and their needs at the center of everything a company does. It means identifying all the touchpoints – individual interactions – throughout each customer journey and designing…

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