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Why is web site search so tough?

If you enter a few words into Yahoo! or another Internet search engine, you get a good answer right away. So why can’t you get the same kind of answer with your Web site search engine? Unfortunately, it’s tougher than that.

People constantly ask me why they shouldn’t use Google for their Web site search. Others, who had already tried Google’s Search Appliance, asked, “Why doesn’t Google work on my Web site?” I get asked those questions a lot, so I finally wrote a newsletter answering them last year.

It’s not what people want to hear, but the problem of Web site search is far tougher than for Internet search, which is why there are so many different search engines out there. For most of them, you need to exhaustively evaluate them and then take a chance on buying them before you find out if it improves your situation. If you’d rather download a free search engine that you can try out easily before you buy, my company makes one of those.

Web site search technology is improving all the time and dropping in price, so if you’re disappointed it what you have, it might be time to try something new.

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Mike Moran

Mike Moran is an expert in digital marketing, search technology, social media, text analytics, web personalization, and web metrics, who, as a Certified Speaking Professional, regularly makes speaking appearances. Mike’s previous appearances include keynote speaking appearances worldwide. Mike serves as a senior strategist for Converseon, an AI powered consumer intelligence technology and consulting firm. He is also a senior strategist for SoloSegment, a marketing automation software solutions and services firm. Mike also serves as a member of the Board of Directors of SEMPO. Mike spent 30 years at IBM, rising to Distinguished Engineer, an executive-level technical position. Mike held various roles in his IBM career, including eight years at IBM’s customer-facing website, ibm.com, most recently as the Manager of ibm.com Web Experience, where he led 65 information architects, web designers, webmasters, programmers, and technical architects around the world. Mike's newest book is Outside-In Marketing with world-renowned author James Mathewson. He is co-author of the best-selling Search Engine Marketing, Inc. (with fellow search marketing expert Bill Hunt), now in its Third Edition. Mike is also the author of the acclaimed internet marketing book, Do It Wrong Quickly: How the Web Changes the Old Marketing Rules, named one of best business books of 2007 by the Miami Herald. Mike founded and writes for Biznology® and writes regularly for other blogs. In addition to Mike’s broad technical background, he holds an Advanced Certificate in Market Management Practice from the Royal UK Charter Institute of Marketing and is a Visiting Lecturer at the University of Virginia’s Darden School of Business. He also teaches at Rutgers Business School. He is a Senior Fellow at the Society for New Communications Research. Mike worked at ibm.com from 1998 through 2006, pioneering IBM’s successful search marketing program. IBM’s website of over two million pages was a classic “big company” website that has traditionally been difficult to optimize for search marketing. Mike, working with Bill Hunt, developed a strategy for search engine marketing that works for any business, large or small. Moran and Hunt spearheaded IBM’s content improvement that has resulted in dramatic gains in traffic from Google and other internet portals.

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