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Defining and Embracing the New Employee Experience in a Post-COVID World

Over the past year, we’ve experienced a seismic shift in the way we work. Being in the midst of those changes can make them harder to see and understand. In this podcast, Victoria Dew, SCMP, Founder and CEO of Dewpoint Communications, walks us through these shifts while illustrating how communicators can reflect them in their strategic communications in the months ahead.

Victoria’s global business background includes 15 years as a trusted advisor to dozens of CEOs and executives. She tapped that network and beyond in her research into how we communicate and create experiences for people in the post-pandemic workplace.

Victoria joins us to discuss issues from the normalization of employees as messy, complicated humans to what can happen when we stop treating employees as robots. She emphasizes the high stakes involved, as the potential consequences of burnout can cost companies up to 34% of an employee’s salary.

“We are fragile humans and we are resilient humans ― and these same humans are the future of work,” Victoria says. In discussing how we approach the whole human, she talks about efforts and progress toward diversity, equity, inclusion and belonging.  She notes that as we make real strides forward in achieving social justice and dismantling systemic racism, companies’ approaches to these issues can prove to be the solution to evolving employee experience and engagement challenges.

Victoria shares her thoughts on the future of the “hybrid” workplace where a confluence of three conditions — human, flexible and connection — will help define the new employee experience.

Hear Victoria share more of these “ah ha” moments with EE Voice, and learn more about Victoria’s work by connecting with her on LinkedIn and downloading the complete study results:  The New Rules of Employee Experience & Communications.

Sharon McIntosh

Sharon McIntosh is a senior advisor for Consultants Collective as well as the president of And Then Communications. With more than two decades of communications experience, she has a passion for creating and executing new ideas to drive employee engagement at Fortune 500 companies. Now she’s turning her attention to helping other organizations great and small do the same. Her clients have included United Technologies, Otis Elevator, Toyota, Intercontinental Hotel Group, AbbVie, TEGNA media and AppSpace, among others. Most recently she served as PepsiCo’s vice president of Global Internal Communications, overseeing the company’s efforts to connect with its more than 274,000 employees worldwide. She and her team launched a number of innovative employee initiatives, including the company’s first social media training (SMART U), a social tool to share internal news externally and PepsiCo’s award-winning employee ambassador program. Before joining PepsiCo in 2004, Sharon spent seven years at Sears. Among her greatest contributions there, she launched a marketing strategy for all life events, ran user experience for the company’s e-commerce site and introduced the company’s first intranet. Prior to Sears, she worked at Waste Management, publishing more than 14 annual reports for various business units, managing shareholder meetings, drafting senior executive speeches and handling media relations.

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