Trending Now

Restoration Hardware shut down its own Google AdWords campaigns

restoration hardware storefront
Pottery Barn Bids on Restoration Hardware keywords
                            Pottery Barn bids on “restoration hardware”

According to everyone by now, Restoration Hardware realized that 98% of their online business is coming from 22 words: the various and sundry misspellings of . . . restoration hardware.

In this case, Restoration Hardware was throwing buckets of cash at Google AdWords by bidding on 3,200 keywords, none of which were converting save those 22 misspellings.

As a direct result of the waste, Restoration Hardware’s CEO, Gary Friedman, dumped his entire Google AdWords campaign. A company like Restoration Hardware doesn’t need to pay for its own name when it comes to Google Search — Google takes care of that.

Unlike some of us minnows, a company like Restoration Hardware can make sure that nobody else bids on their name in order to steal the top results on Google away from any natural, organic, results, all of which would be dominated by RH itself (though, if you look above, Pottery Barn safely dominates the search results with their paid AdWords ad when you search for restoration hardware).

I guess the only reason for Restoration Hardware to throw money at Google AdWords is to defend its number-one position against Pottery Barn and the other upstarts that are spending big money to sneak into the paid search results above itself.

I was a total yuppie in my 20s and would walk through the RH store on Kind Street in Old Town, Alexandria, Virginia, with amazement and deference akin to visiting the Guggenheim for the first time. So, I get the devotion that Restoration Shoppers have for the RH brand. Restoration Hardware is playing the in-between space between Pottery Barn and Bespoke. The typical Restoration Hardware customer probably also shops at Design Within Reach and also spends a lot of money at Etsy as well.

If I were any less of an aspirational brand, maybe I would spend the defensive ad dollars just to make sure I dominate the entire first page, subjugating the Pottery Barns of the world to hell; but Restoration Hardware is strong and unique and the customers are passionate about solid brass doodads.

I know, I like solid brass doodads as well!

Feel free to own the yacht but hire a crew if you’re not yet seaworthy. If you get my drift and want to adopt the yachting lifestyle yourself but either don’t have the mad sailing skills yourself, don’t yet posses a world-class crew, and don’t know yet where to go, then you should give me a call or reach out me by email — so I can help you pilot your vessel now, in the tranquil blue-green shallows of the Caribbean, as well as in the roughest seas and into — as well as out of — the storm.

If you’d like to chat more, call me at +1 (202) 869-3210 Ext 0001  email me, or feel free to self-schedule a 15-minute call, a 30-minute call, or a 60-minute call with me.

Chris Abraham

Chris Abraham, digital strategist and technologist, is a leading expert in digital: search engine optimization (SEO), online relationship management (ORM), Internet privacy, Wikipedia curationsocial media strategy, and online public relations with a focus on blogger outreachinfluencer engagement, and Internet crisis response, with the digital PR and social media marketing agency Gerris digital. [Feel free to self-schedule a 15-minute call, a 30-minute call, or a 60-minute call with me] A pioneer in online social networks and publishing, with a natural facility for anticipating the next big thing, Chris is an Internet analyst, web strategy consultant and adviser to the industries' leading firms. Chris Abraham specializes in web technologies, including content marketing, online collaboration, blogging, and consumer generated media.  Chris Abraham was named a Top 50 Social Media Power Influencer by Forbes, #1 PR2.0 Influencer by Traackr, and top-10 social media influencers by Marketwire; and, for what it’s worth, Chris has a Klout of 79 the last time he looked. Chris Abraham started doing web development back in 1994, SEO in 1998, blogging in 1999, influencer engagement in 2003, social media strategy in 2005, blogger outreach in 2006, and Wikipedia curation in 2007. Feel free to self-schedule a 15-minute call, a 30-minute call, or a 60-minute call. If you want to know the services that Chris offers check out Services If you want to work with Chris use the Contact Form You're welcome to follow me via Social Media You can learn more about Chris over in About Chris writes a lot so check out the Blog Chris offers webinars so check Events

Join the Discussion

Your email address will not be published. Required fields are marked *


  1. Kid Games

    The thing makes me think of those who ask their opinion before jumping into anything, like men and women.

Back to top Back to top