PR 2.0 in the Pharmaceutical Industry

public relationsI was honored to give the opening keynote at the 4th annual ExL Pharma Public Relations & Communications Summit. If you’re interested, take a gander at my slides on how PR folks can leverage their storytelling skills on the Web. But that isn’t what interested me, because I have heard myself speak once or twice before. What I enjoyed was the panel discussion where one participant made the most honest statement about pharmaceutical PR I’d ever heard.

She was speaking to other PR professionals, which might have made her more forthcoming, but maybe she’s just the plainspoken type—that would be very refreshing. Anyway, she said, “We’ve realized that the old message that drugs are expensive because of all the research was not resonating with the public.”
I’m so glad she said it, because that’s a message that I never liked either, as an outsider to the industry. What I always heard was, “Our drugs cost too much so that we can pour the money back into research to create new drugs that also cost too much.” (Ok, I admit to a certain streak of cynicism at times.)
So where did that “we do it all for research” story take the Pharma industry? A study was quoted this morning that trust in the pharmaceutical industry was above the tobacco industry. Gee, I should hope so. Not a lot of feel-good stories coming out of Big Tobacco, I wager.
Pharmaceuticals could be so much more. In the short time I was at the conference I heard about companies fighting AIDS in Africa, easing the flow of free drugs for the poor, and agonizing over how to answer patient’s questions without affecting the doctor-patient relationship. These are all great topics to be discussing in public. And I’d be a lot more interested in those subjects than about how expensive it is to do research.
From what I heard today, I’m hopeful that the pharmaceutical industry is starting to break free from the constraints of lawyers and regulators to do whatever it can to reach out to patients. Yes, each country has its own constraints and marketers must abide by them, but I loved the spirit I saw today that said “Let’s think outside the bottle.” (All right, all right, I was the one who said that. Yeah, I’m sorry.)

Mike Moran

Mike Moran is a Converseon, an AI powered consumer intelligence technology and consulting firm. He is also a senior strategist for SoloSegment, a marketing automation software solutions and services firm. Mike also served as a member of the Board of Directors of SEMPO. Mike spent 30 years at IBM, rising to Distinguished Engineer, an executive-level technical position. Mike held various roles in his IBM career, including eight years at IBM’s customer-facing website,, most recently as the Manager of Web Experience, where he led 65 information architects, web designers, webmasters, programmers, and technical architects around the world. Mike's newest book is Outside-In Marketing with world-renowned author James Mathewson. He is co-author of the best-selling Search Engine Marketing, Inc. (with fellow search marketing expert Bill Hunt), now in its Third Edition. Mike is also the author of the acclaimed internet marketing book, Do It Wrong Quickly: How the Web Changes the Old Marketing Rules, named one of best business books of 2007 by the Miami Herald. Mike founded and writes for Biznology® and writes regularly for other blogs. In addition to Mike’s broad technical background, he holds an Advanced Certificate in Market Management Practice from the Royal UK Charter Institute of Marketing and is a Visiting Lecturer at the University of Virginia’s Darden School of Business. He also teaches at Rutgers Business School. He was a Senior Fellow at the Society for New Communications Research and is now a Senior Fellow of The Conference Board. A Certified Speaking Professional, Mike regularly makes speaking appearances. Mike’s previous appearances include keynote speaking appearances worldwide

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