Valuing your customers

What are your customers worth? Sure you may be able to put a monetary value on transactions, but do you know the value of each new customer relationship? If you…

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What makes searchers click?

We’ve explored what catches searchers’ eyes on the search results page. The next step is the click. What makes searchers click a particular result? The page’s title. Searchers are scanning…

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Speedy in any language

In the past, we’ve urged marketers to do it wrong quickly. But how can you make quick content changes when you have to translate into other languages? For global companies,…

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When search results meet the eye

What are searchers thinking when they stare down a list of search results? Actually, the first thing to keep in mind is that searchers don’t stare at search results. They…

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