Trending Now

Why local search is just like politics

Back in the days when the government did stuff, like got together and actually passed bills, U.S. Speaker of the House Tip O’Neill coined the phrase, “All politics is local.” And what the Speaker meant was that politicians depend on finding and promoting issues that matter to their constituents and, essentially, keeping their customers happy (one wonders how many politicians—let alone businesses—still remember that advice). I know, I know. Nobody wants to talk about politics, especially not in the heat of summer. So, what does Mr. O’Neill’s advice have to do with search marketing or, more specifically, your search marketing? Well, quite a bit, actually. Read on and see why.

English: U.S. House Speaker Tip O'Neill (D-MA)...
Photo credit: Wikipedia

Mr. O’Neill may have been talking in a different era about a completely different field. But his advice holds true today for search marketers. You see, increasingly, all search is local.

Now, before you click away saying, “Well, sure, mobile. I get it,” give me a second to explain what local search is really all about. For instance, geography plays a key role (and it’s not geography, technically, that matters to your customers). But local search is so much more than just a spot on a map.

No, when I say local, I mean local in two different senses.

Local Search and Geography

The first, obvious sense of local search is that of geography and what’s around your customer at a given time. With the growth of mobile phones—and by extension, mobile search—search queries depend heavily on geographical markers. It’s not just, “What’s a good place to eat?” or “Find me an electronics store.” It’s really “What’s a good place to eat right near here?” or “Find me an electronics store that’s close by.” More specifically, local in this sense has morphed from geography to proximity.

Of course, proximity doesn’t tell the whole story of local search.

The second, less obvious sense of local is “personal.” When your customers look for a place to eat, or an electronics store, or gas station, hotel, new car, what-have-you, they want to know what’s right for them. And, while what’s nearby is a key component for many products and services, it’s not the only component.

Some other components?

  • Attitude. Is this something they’re looking forward to buying, like a new car or a vacation, or is it something they must buy, like life insurance or tax preparation?
  • Price sensitivity. Are they highly price sensitive (pretty common for many purchases these days), or are they willing to pay more for greater value?
  • Time sensitivity. Is this something they need right away? Or are they planning to shop around until they find the “perfect” fit for their needs?
  • Brand loyalty. Do they have any brand loyalty at all? Do they prefer certain brands (or hate any)? Or are they completely new to the segment?

Google—and other search players like Microsoft, Facebook, Apple, and Amazon (or, as I call ‘em, AGFAM) —recognize the value these other factors bring to your customers’ consideration set and continue to evolve search to address these concerns, adding improved image display and prices and ads in Maps, with many more to come.

Because of these changes, search marketers must evolve their process to understand their customers’ needs and expand their thinking about what a search engine will look like—and look for.

For years, search marketers have started their efforts by brainstorming keyword lists, those valuable text strings your customers use when in the market for, well, whatever they’re in the market for. But more than ever those keywords and phrases depend on local influences, in both the geographic and personal senses of the word. And if search matters to your business, then, Just like ol’ Tip O’Neill said, your business depends on local (in both senses of the word), too.

Do you want to learn more about how to improve sales, increase conversions, and reduce the costs from your search marketing? Then take a moment to check out our Biznology Jumpstart Workshop: On-site Search Marketing Training. Taught by three Biznology search marketing experts, you’ll learn how to make your search marketing work for your business. Interested in learning more? Check it out.

Enhanced by Zemanta
Avatar

Tim Peter


Tim Peter built his first website in 1995 and loves that he still gets to do that every day. Tim has spent almost two decades figuring out where customers are, how they interact with brands online, and delivering those customers to his clients’ front door. These efforts have generated billions of dollars in revenue and reduced costs.

Tim works with client organizations to build effective teams focused on converting browsers to buyers and building their brand and business. He helps those companies discover how marketing, technology, and analytics tie together to drive business results. He doesn't get excited because of the toys or tech. He gets excited because of what it all means for the bottom line.

An expert in e-commerce and digital marketing strategy, web development, search marketing, and analytics, Tim focuses on the growth of the social, local, mobile web and its impact on both consumer behavior and business results. He is a member of the Search Engine Marketers Professional Organization (SEMPO), HSMAI, and the Digital Analytics Association.

Tim currently serves as Senior Advisor at SoloSegment, a marketing technology company that uses machine learning and natural language processing to improve engagement and conversion for large enterprise, B2B companies.

Tim Peter’s recent client work covers a wide range of digital marketing activities including developing digital and mobile marketing strategies, creating digital product roadmaps, assessing organizational capabilities, and conducting vendor evaluations for diverse clients including major hospitality companies, real estate brands, SaaS providers, and marketing agencies.

Prior to launching Tim Peter & Associates, LLC, a full-service e-commerce and internet marketing consulting firm in early 2011, he worked with the world’s largest hotel franchisor, the world’s premier independent luxury hotel representation firm, and a major financial services firm, developing various award-winning products and services for his customers. Tim can be reached at tim@timpeter.com or by phone at 201-305-0055.

Join the Discussion

Your email address will not be published. Required fields are marked *

Back to top