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What’s multivariate testing?

Multivariate testing was the talk of this month’s Emetrics Summit in Washington. Everywhere I looked, people were singing its praises. And before the conference ended, Google announced a tool you…

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One and a half sigma

Most of you are familiar with the six sigma programs that have raised quality standards for products and processes around the world. Six sigma programs are important and they work—when…

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Fear of the unknown

Usually when we talk about “fear of the unknown,” we are referring to that gnawing, scary feeling inside when we don’t know what will happen. But there’s a slightly different…

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If you keep shooting at the sky…

Best practices. Sometimes we seem awash in them. You can’t walk past a consultant without tripping over another best practice. And, don’t get me wrong, best practices areuseful. They basically give…

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Do it wrong quickly

How many times have you sat in a conference room, sifting every last detail of the proposal? And how many times have you spent hours (or weeks) building consensus? Oh, and…

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