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Valuing your customers

What are your customers worth? Sure you may be able to put a monetary value on transactions, but do you know the value of each new customer relationship? If you…

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Speedy in any language

In the past, we’ve urged marketers to do it wrong quickly. But how can you make quick content changes when you have to translate into other languages? For global companies,…

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Multichannel portfolio management

Most of us know the term portfolio management, maybe as it is applied to investment portfolios—by diversifying your investments among stocks, bonds, bank accounts, and other investments you reduce your…

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The right turn theory

In this month’s newsletter, we asked if you were creating a Do It Wrong Quickly Web site—but you probably already have a Web site. The question is, “Are you improving…

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A Do It Wrong Quickly web site

If you need to create a Web site, isn’t that a complex undertaking requiring lots of research and painstaking details? It doesn’t have to be. See how to apply an…

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Personalized e-mail in action

Still sending out the same to newsletter to every customer? Newsletters are fine, as far as they go, but the best marketers are finding ways to deliver truly personalized service…

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Multivariate testing in action

I’ve written before about multivariate testing, the best way of optimizing your Web site to drive conversions. I was lucky today to speak with the president of ReallyGreatRate.com, Matt Schaub,…

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Search marketing in Denmark

I spent a great day in Copenhagen today at the Search Marketing Strategies conference from the Danish e-Business Association (FDIH). A slate of excellent speakers, headed by Andreas Weigend (former…

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The new internet marketing

Last night, I had the pleasure of speaking to the New Jersey Chapter of the American Marketing Association. It was great to visit with people who are confronting the changes…

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