Biznology
Where business and technology create a winning customer experience.

Not long ago, I explained how personalized search will send rank checking the way of the dinosaur. Google has now taken the next...

Everyone has used Amazon, and most like the way Amazon personalizes pages for each customer. By paying attention to the kinds of books you...

Amidst the debate among consumer activists over paid inclusion, Google has announced a new free inclusion program, called Google Sitemaps, which offers...

In this month's Biznology newsletter, see what you think about search engines and the way they treat consumers. Check out this opinion piece based on...

According to Heather Lloyd-Martin, MSN's upcoming entrant into the Google-Yahoo! paid placement battle is more similar to Google's approach than that of Yahoo! Since MSN...

Webinars

video

My webinar yesterday was about the dangers of social media listening. It just happened again. You’re staring at the dashboard of that slick social media...