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Earlier this year, I asked whether manufacturers would post product reviews. Many retailers are doing it, of course, but too many manufacturers think allowing their customers to review their products…

I’m still in the middle of reading Outside-in Software Development, which reminded me that one of the easiest ways to improve a software product is to involve customers who hate…

I returned home late last night from an eight-day business trip (longest I have ever been away from my family) and I am taking the day off today. I did…

I am a big fan of agile software development methods, because they provide much more control for marketers and other business types over technology teams—and they make technology projects more…

Today, I am traveling to Michigan to meet a customer, passing through Detroit on the way. You can’t think about Detroit without thinking of the car business, and it made…

I have been doing a lot of interviews lately because of my new book, and I normally don’t get thrown by an interviewer’s question, but I really wasn’t sure what…

I’m in Las Vegas for the first time in many years, and I am struck by the sheer opulence of the various hotels. I admit that I don’t know what…