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Online market research

Everyone knows about SurveyMonkey and Web analytics programs, but I heard about something new (at least to me) last week—online market research. I attended an AMA Webcast on Community Marketing…

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Search marketing podcast

Thanks to Jeff Parks who recently interviewed me on search marketing. Jeff asked good questions for people who want to get an overview in search marketing—the differences between organic and…

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Free multivariate testing

I’ve written before about multivariate testing, an emerging technique for rigorous analysis of just what persuades customers to convert. But some companies have been stopped in the past by the…

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Profiting from impulsiveness

Impulse purchases are rising because Web sites become more convenient each year, because customers grow more confident in Web purchasing, and because product delivery keeps improving. Pure online businesses, such…

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