Thanks to those of you who tuned into Friday’s Webinar. You can listen to the recording for Driving Demand from Site Search to see how your Web site’s search engine…
Read MoreWebsite Search
Driving demand through advanced site search
I am appearing at an e-Commerce Leadership Webinar this Friday at 2 pm US eastern time to explain how you can use your site search engine to drive higher conversion…
Read MoreThe search for e-mail relevance
E-mail marketing can be exquisitely targeted or it can be spam, depending in large measure on the work done by the sender to ensure relevance to the recipient. One method…
Read MoreThe future of multifaceted search is fuzzy
Multifaceted search is a passion of mine—I have seen this technique improve experiences in both e-Commerce and other information retrieval interfaces. But, as useful as multifaceted search can be, it…
Read MoreWeb site search just needs smarter users
If you manage the search facility for your Web site, no one has to tell you how many complaints you get from frustrated searchers who can’t find what they are…
Read MoreIs Google a threat to your web site’s search?
I use the Google toolbar—maybe you do, too. It saves a few clicks when you want to search, and you probably don’t think about it very much. You need to think about it,…
Read MoreCan Google fix your web site’s search?
Do people ask you why your Web site’s search doesn’t use Google? That’s frustration talking—they didn’t find what they wanted and they think that Google will magically fix that. Are…
Read MoreToo many results redux
A few weeks ago, we looked at why Web site searchers complain there are too many results when they search. After I posted that blog entry, I was pointed to…
Read MoreWhy web site search users say there are too many results
I have seen the surveys. I have sat through the usability testing. And it comes up every time. Searchers on your company’s Web sites say that there are “too many…
Read MoreWeb site search for the small site
Sometimes it’s not easy being a search expert. People expect that my Web site will have a great site search. And it should—after all, I do know how to do…
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