What are searchers thinking when they stare down a list of search results? Actually, the first thing to keep in mind is that searchers don’t stare at search results. They…
Read MoreMike Moran
Growing better customers
Yesterday, we talked about targeting your best customers by identifying those who score highest in recency, frequency, and monetary (RFM) measures. But what about those customers who do not have…
Read MoreHow do you target your best customers?
So much otherwise good marketing is misdirected at the wrong customers. “Free shipping” is a great offer for someone almost ready to buy who needs just one more reason to…
Read MoreHow searching is like traveling
I’ve written in this space before about Web site searcher behavior, but I don’t think I’ve ever talked about how it feels to search. To do so, I think it…
Read MoreAre you ready for inline advertising?
You’re already buying paid search ads. And contextual ads. You’ve even dabbled in local search and maybe even demographics. But are you ready for inline ads? A few companies hope…
Read MoreOpen season on search marketing
In the wake of Jason Calcanis letting everyone know that search marketing is worthless, SiliconValleyWatcher Tom Foremski weighs in with his own views: “SEO, beyond basic principles, is not worth…
Read MoreMultichannel portfolio management
Most of us know the term portfolio management, maybe as it is applied to investment portfolios—by diversifying your investments among stocks, bonds, bank accounts, and other investments you reduce your…
Read MoreMore on personalized search
My recent column in Revenue Magazine has prompted some interesting responses from around the blogosphere, but I think my favorite is Mike Marshall’s in WebProNews. Mike gives a real example…
Read MoreDo you know how searchers behave?
We all know that the searchers on our Web sites frequently find search frustrating—it’s simply a more difficult task than most things they do with computers. Because we are all…
Read MoreNow leaving for Panama
Many great blogs cover the day-to-day news of search, so I don’t spend much time duplicating them. But once in a while, a story is so important that I can’t…
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