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Crisis Management

Formal multi-course Italian Dinner Meal
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When I was young and naïve pasta was called spaghetti, and it was the main course of dinner...

Every once in a while magic happens. Magic in the form of

Stress is such a normal part of daily life; it's easy to forget that it takes a toll. If you don't take care of...
Donald J Trump Smirking

Back in October 8, 2013, I wrote Playing the Online Reputation Shell Game. That article was about what to do during and after an...

Fake news made headlines during the election, but the phenomenon is nothing new to marketers. Just ask Procter & Gamble (P&G). In early 2010,...

You might have heard this one, but: What's the difference between the Samsung Note 7 and Donald Trump? Answer: "One spontaneously overheats, bursts into flames,...

Conference sessions rarely yield more than a handful of good quotes, which is why The Conference Board’s recent 21st Annual Senior...
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A couple Sundays ago I met up with Joseph Thornley, Lynette Young, and

Every day, someone asks me why they should pay for social listening technology. [Full disclosure: I server as a senior strategist for