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E-mail marketing can be exquisitely targeted or it can be spam, depending in large measure on the work done by the sender to ensure...

Multifaceted search is a passion of mine—I have seen this technique improve experiences in both e-Commerce and other information retrieval interfaces. But, as...

If you manage the search facility for your Web site, no one has to tell you how many complaints you get from frustrated searchers...

I use the Google toolbar—maybe you do, too. It saves a few clicks when you want to search, and you probably don't think about...

Do people ask you why your Web site's search doesn't use Google? That's frustration talking—they didn't find what they wanted and they think that...

A few weeks ago, we looked at why Web site searchers complain there are too many results when they search. After I posted...

I have seen the surveys. I have sat through the usability testing. And it comes up every time. Searchers on your company's Web sites...

Sometimes it's not easy being a search expert. People expect that my Web site will have a great site search. And it should—after all,...

In a recent entry, we asked if you knew the top 10 searches for your Web site's search facility. Identifying your top searches...