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Website Search

If you manage the search facility for your Web site, no one has to tell you how many complaints you get from frustrated searchers...

I use the Google toolbar—maybe you do, too. It saves a few clicks when you want to search, and you probably don't think about...

Do people ask you why your Web site's search doesn't use Google? That's frustration talking—they didn't find what they wanted and they think that...

A few weeks ago, we looked at why Web site searchers complain there are too many results when they search. After I posted...

I have seen the surveys. I have sat through the usability testing. And it comes up every time. Searchers on your company's Web sites...

Sometimes it's not easy being a search expert. People expect that my Web site will have a great site search. And it should—after all,...

In a recent entry, we asked if you knew the top 10 searches for your Web site's search facility. Identifying your top searches...

Like the weather, everyone complains about Web site search, but no one does anything about it. Or so it seems. Forrester Research famously titled...

Having trouble measuring the success of your corporate Web site's search engine? Avi Rappoport of Search Tools Consulting told the attendees at the...