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Why blogs aren’t dead

You’re reading this blog, and I wrote it, so neither of us probably thinks that blogs are dead. But you do hear people posing the question–and not just crackpots, but…

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Stop paying for an intranet

Medium to large companies often have elaborate intranet Web sites that employees use to collaborate with each other on information too sensitive to be public. While this approach has worked…

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Opportunity costs in social media

I recently read Groundswell by Charlene Li and Josh Bernoff and was happy to read their descriptions of customers taking charge and speaking out in their own voices about the…

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