Biznology
Where business and technology create a winning customer experience.

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One of the odd things about getting so many services for free on the Internet is that we might feel obligated to be grateful even when something doesn’t work as well as we need it to. Just that situation cropped up for a speacialty retailer who struggled to make use of Google Website Optimizer. It’s free, and it works very well for many companies, boosting their conversion rate with relentless testing of possibilities through multivariate testing. But what if it doesn’t work for you? What do you do then?


Our heroes in this story worked gamely to take advantage of Google’s free tool, but ultimately it came up short for them. I suspect that they are still grateful to Google for offering a free tool that whet their appetites for this powerful testing approach, but I asked them to write up their experiences with GWO so that others can benefit from their struggles. If you’re interested, check out our latest Do It Wrong Quickly case study, “Google Website Optimizer Disappoints.”
Do you have a story to tell where you were able to “do it wrong quickly”? E-mail your entry to me and maybe it will appear on this site, too.

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Mike Moran

About Mike Moran

Mike Moran has a unique blend of marketing and technology skills that he applies to raise return on investment for large marketing programs. Mike is a former IBM Distinguished Engineer and the Senior Strategist at Converseon, a leading social consultancy. Mike is the author of two books on digital marketing, an instructor at several leading universities, as well as a Senior Fellow at the Society of New Communications Research.

7 replies to this post
  1. I am not familiar with GWO . But I will to try acess it in a near future. Wow… Internet and google is very important. I really like it.

  2. I keep hearing about Google Website Optimizer. It’s been on my things-to-do list for a while now but haven’t made the time yet. Thanks for the reminder to stop procrastinating on this.

  3. People need to realize that they pay a price for “free”. Nothing is really free, you give something whether its data, information, contact details – there is a price to free.

  4. In have already used the Free Services like GWO, Google analytics and they really works. But you should not totally rely on these free services, because you are not getting the exact data over here, you are getting the estimated results.
    You have to think and analyse the things your own to get better ROI.

  5. I don’t know about that new service from google, in fact this is the first time I have read about it. I will have to give it a try

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