Biznology
Where business and technology create a winning customer experience.

We approach another Thanksgiving Day and the annual ritual of counting our blessings is carried out across the country. While I have no idea...

What happens to your Internet marketing strategy when the Internet itself expands beyond the realm of desktops, laptops and hand held devices and becomes...

For those of you that remember the Internet ten years ago, the expression "Content Is King" will ever hold a place in your memory....

Image via Wikipedia by Frank Reed If you've ever wondered whether you are...

Do you consider yourself customer-friendly? Always looking to start the conversation—or continue it? You might be surprised to find that a common practice is...

After my post on personalization yesterday on personalization, someone asked me, "Does personalization really work?" I don't think he meant that kind of...

You might have heard lots of talk about personalization, and perhaps you have even taken some steps to personalize your own Web site. But...

Regardless of age, most of us know who Kermit the Frog is--an American icon. (It says a lot about the US, since he is...

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With the rise of smart phones and social media, it can be easy to overlook the central role your website should be playing in...