Biznology
Where business and technology create a winning customer experience.

30 years is a long time. If I didn't know better, I'd suspect that I...

I was lucky enough to be given a preview copy of a great new book by Craig...

I speak at many events each year, but the Internet Strategy Forum Summit is something...

Jim Evans contacted me a while back hoping I could help him with his master's thesis on search...

If you're still lamenting the demise of the Overture Keyword Tool, you'll like the newest Skinflint...

Dave Pasternack of MediaPost's SearchInsider column wrote today about the debate between in-house and outsourced search...

On Wednesday, I asked whether your marketing was about transactions or relationships, and got some good...

In my latest post at Small Business Answers, I help small business people to think...

I had a very interesting time working with a company the last couple days about how they...

I once worked for a high-level executive who prided himself in being tough. He worked his people...

Webinars

video

Yesterday's webinar with Ruth Stevens and me was about making sure the leads you send to your sales team are qualified and the process...