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Computers don’t work

I always like to remind people that they will be far less frustrated with technology if they just remind themselves of a simple truth, “Computers don’t work.” I myself was…

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Simon says, “Be creative”

My son Dwight entered a room with mirrors on each opposing wall, fascinated by the sight of an unending set of his own reflections. And he did what nine-year-olds tend…

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Marketing Research 2.0

I enjoyed speaking today to over 150 people at the Marketing Research Association annual meeting in Philadelphia on the subject of Market Research 2.0 (slides can be found here). We…

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Ikea will annoy you for $5

No, that’s not their latest marketing campaign. It’s something that over the weekend I learned is Ikea’s company policy. Now maybe it’s not fair for me to single out Ikea,…

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