Biznology
Where business and technology create a winning customer experience.

All right, all right, it's just an expression. I've only gone fishing twice in my...

One of the things I try to do sometimes in my blog is to reiterate...

Maybe it's all in the tone of voice. When I see the question "What are you...

In some companies, there are never any "problems," just "challenges" or "opportunities." But what do you...

I had several interesting responses to yesterday's post on corporate blogging, so I thought...

A few folks, after reading yesterday's post on the Blog Council, thought I...

Are there times when it is acceptable to have a one-way message? Sure, but blogs...

Every Internet marketer has heard about search spam, the unethical tactics that so-called "black hat" search marketers...

As you know, each month I give away a free copy of my book to the best case study...

Webinars

video

My webinar yesterday was about the dangers of social media listening. It just happened again. You’re staring at the dashboard of that slick social media...