Biznology
Where business and technology create a winning customer experience.

I spoke before an interesting group last night at the Westchester Advertising Club, a 40-year-old organization of marketers from that suburban county north of...

It would be annoying for me to link to grokdotcom every day, so I don't. But if you don't have it in your regular...

Most of you know that my job focuses on IBM's OmniFind enterprise search and text analytics products. And I've written before about semantic...

Steve Gehlen of the Internet Strategy Forum brought me to the...

I thoroughly enjoyed particpating in the Online Marketing Update held at the Darden School of Business at the University of Virginia yesterday. Corporate executives...

Risk. It's hard to talk to anyone in a medium-to-large company about Internet marketing for more than a few minutes without hearing what their...

Earlier this year, I asked whether manufacturers would post product reviews. Many retailers are doing it, of course, but too many manufacturers think...

I'm still in the middle of reading Outside-in Software Development, which reminded me...

I returned home late last night from an eight-day business trip (longest I have ever been away from my family) and I am taking...

I am a big fan of agile software development methods, because they provide much more control for marketers and other business types over...

Webinars

video

Yesterday's webinar with Ruth Stevens and me was about making sure the leads you send to your sales team are qualified and the process...