Biznology
Where business and technology create a winning customer experience.

It was fun speaking to the American Marketing Association in Boston today as part of their Hot Topics series. It was an honor being...

Earlier this week, I spoke with Stephan Spencer about search marketing, especially involving the problems you face in a large organization trying to improve...

My Web host has been having major problems, so my blog has been down since last Thursday. Here is the post that I planned...

I wrote a few days ago about privacy policies and got several people asking, "So who has a good privacy policy? Well, lots...

Today is the big day that Amazon takes down the "preorder" sign and starts accepting regular orders for my new book. It's not exactly...

Sometimes I ask marketers about what processes they use and it's a good test to see who works in a big company and who...

Some folks have been asking me what blogs I recommend for a while now. I know that everyone else has a blogroll—maybe that is...

All the experts tell you to have a privacy policy, so I will tell you that, too. (Otherwise I have to turn in my...

I've tried to avoid worthless posts plugging my new book (in favor of wothwhile posts plugging my new book) but I just got a...

Webinars

video

My webinar yesterday was about the dangers of social media listening. It just happened again. You’re staring at the dashboard of that slick social media...