Biznology
Where business and technology create a winning customer experience.

A reader, Ikey Benney, has some very strong opinions on how Internet marketing has failed small businesses. He goes so far as to say...

I was honored to be interviewed by Robert Scoble when I was in Portland for the Internet Strategy Forum Executive Summit. The interview is...

I have been travelling so it took me a little while to write about Google Custom Search Business Edition. The name is a...

When I speak to audiences, I sometimes get questions about how a search marketer would ever know that something is wrong. If you hired...

Wired Magazine has pronounced Second Life dead. This is the inevitable backlash against anything that draws a great deal of hype, but in...

I've written before about personalized search—several times. I think it is the biggest change to come to search marketing since pay-per-click. But...

I mentioned last week that I spoke at the Internet Strategy Forum Executive Summit in Portland, Oregon. Conference speakers know that you'll sometimes...

While I am in Oregon, I took the time to stop at the IBM Beaverton lab, where I did a reprise of my presentation...

I spoke at a great event today in Portland, Oregon, the Internet Strategy Forum Executive Summit. I'd never been to Portland before, and I...

You may have heard the term "semantic search," but do you really know what it is? Some people have very big ideas of how...

Webinars

video

Yesterday's webinar with Ruth Stevens and me was about making sure the leads you send to your sales team are qualified and the process...