Biznology
Where business and technology create a winning customer experience.

If any of you don't read Avinash Kaushik's blog, Occam's Razor, add it to your RSS reader now. But I have an even...

I love trains. Whenever it makes sense, I prefer to take a train rather than a plane—I find them more comfortable, more relaxing, and...

How many of you sell products that require salespeople to visit customers to provide a demonstration? If that sounds like your company, you've probably...

I had a chance to speak to the NJ Coast IEEE Consultants group today, showing them how to juice up their Web marketing. Consultants...

After speaking in Chicago on Friday, I spent a delightful couple of hours waiting out flight delays. (Yeah, I don't think I've written that...

Another day, another conference. This has been a busy week for me, and next week will be the same. So apologies that my daily...

I was lucky to be on another great DM Days panel today (along with Pat Daloisio and Heather Lloyd-Martin) on planning your search marketing...

The headlines blare an age-old story, where the designated grown-up brought in to grow the high-flying young company has been sacked, replaced by the...

I was lucky to be on a great panel today (Detlev Johnson, Jeannette Kocsis, Heather Lloyd-Martin, and Lee Odden) on social media marketing. I...

Often when I speak to groups, I ask for a show of hands. "How many of you have a shopping cart on your Web...

Webinars

video

Yesterday's webinar with Ruth Stevens and me was about making sure the leads you send to your sales team are qualified and the process...