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One and a half sigma

Most of you are familiar with the six sigma programs that have raised quality standards for products and processes around the world. Six sigma programs are important and they work—when…

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Fear of the unknown

Usually when we talk about “fear of the unknown,” we are referring to that gnawing, scary feeling inside when we don’t know what will happen. But there’s a slightly different…

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Specialist Disease

Some of my favorite conference sessions to speak at are the “Site Clinics”—where the audience members shout the URLs of their own sites and the panel gives them suggestions about…

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